Joyspring Health & Recovery
Last updated: October 2024
At Joyspring Health & Recovery (JH&R), we understand that health information about you and your care is personal, and we are committed to protecting it. This Notice explains how we may collect, use, disclose, and protect your personal and health information, including when you visit our website or use our products and services.
By accessing our website or using our products and services, you consent to the practices described in this Notice. Please read this carefully to understand your rights and responsibilities regarding your personal information.
Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when filling out forms on our website or contacting us.
- Usage Information: We may collect information about your interactions with our website and services, such as your IP address, browser type, operating system, and browsing behavior.
- Cookies: We use cookies and similar tracking technologies to collect information about your browsing preferences, such as the pages you visit, links you click, and other actions you take on our website.
How We Use Your Information
We may use your information for the following purposes:
- To provide and maintain services: To deliver and support our products and services.
- To communicate with you: To respond to inquiries and communicate relevant information.
- To improve your experience: To enhance and personalize your interactions with our website.
- To analyze website use: To monitor and understand usage patterns.
Sharing Your Information
We may share your personal information with third parties under the following conditions:
- Service Providers: We may share information with trusted service providers who assist in providing our products, services, and website maintenance.
- Legal Requirements: We may disclose information as required by law, such as in response to a court or administrative order. We may also disclose health information in response to a lawful request related to a dispute, with efforts made to notify you or obtain protection for the information.
Protected Health Information (PHI)
JH&R collects and maintains health information about you in an electronic health record to ensure quality care and comply with legal requirements. The Health Insurance Portability and Accountability Act (HIPAA) requires us to keep your PHI confidential and to limit its use or disclosure to the minimum necessary. HIPAA also grants you certain rights with respect to your PHI, as described below.
Your Rights Regarding PHI
- Right to Request Limits on Use and Disclosure: You can request restrictions on the use or disclosure of your PHI for treatment, payment, or health care operations. While we are not required to agree to all requests, we will consider them carefully and notify you if we cannot comply.
- Right to Restrict Disclosures for Fully Paid Services: You have the right to request that we not disclose PHI to your health plan for items or services you have paid for in full out-of-pocket.
- Right to Choose How We Contact You: You may request specific ways we contact you (e.g., home or office phone, specific mailing address), and we will accommodate reasonable requests.
- Right to Access Your PHI: You have the right to request an electronic or paper copy of your medical record and other PHI. We will provide a copy or summary (if agreed upon) within 30 days of your request and may charge a reasonable, cost-based fee.
- Right to an Accounting of Disclosures: You have the right to receive a list of certain disclosures of your PHI made by us, except those related to treatment, payment, or health care operations, or authorized by you. This list will cover up to six years prior to your request, free of charge for the first request each year. Additional requests within the same year may incur a reasonable fee.
- Right to Amend Your PHI: If you believe information in your record is incorrect or incomplete, you may request an amendment. We may deny the request but will provide written reasons within 60 days.
- Right to a Copy of this Notice: You have the right to request a paper or electronic copy of this Notice at any time, even if you previously agreed to receive it electronically.